Remote Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Elgin (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Work-life balance culture

Community service commitment

Supportive teammates

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, oversee a book of business, and drive service excellence while enforcing processes and HR policies.

The role supports client relationships, renewals, and complex service needs. The ideal candidate has 10+ years in the industry (or 7+ years in related sales/relationship roles), active licensing, and strong analytical and communication skills.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Active insurance licensing is required.
• Professional designations are a plus.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Manage an assigned book of business and renewals.
• Oversee policy administration, placement, billing, and service duties.

Skills

Analytical thinking

Problem solving

Decision making

Communication

Customer service

Multitasking

Organizational skills

Leadership

Education

High School Diploma

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team, oversee a book of business, and drive service excellence while enforcing processes and HR policies.

The role supports client relationships, renewals, and complex service needs. The ideal candidate has 10+ years in the industry (or 7+ years in related sales/relationship roles), active licensing, and strong analytical and communication skills.