Remote Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Carrollton (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee day-to-day operations, ensure process compliance, and strengthen service excellence at the branch level. This role also acts as a senior resource for complex client service needs and manages an assigned book of business.

You will guide performance, support staff development, and balance workloads to maintain service continuity while driving operational efficiency in a

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain clear communication with leadership.
• Balance workloads to maintain service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take action as needed.
• Maintain client relationships and support renewals.

Skills

Analytical thinking

Problem solving

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee day-to-day operations, ensure process compliance, and strengthen service excellence at the branch level. This role also acts as a senior resource for complex client service needs and manages an assigned book of business.

You will guide performance, support staff development, and balance workloads to maintain service continuity while driving operational efficiency in a