Remote Operations Leader – Commercial Lines

Insurance Office Of America, Inc.; Southlake (TX); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day operations from a hybrid work setup. The role focuses on coaching staff, maintaining service excellence, and driving efficiency while managing an assigned book of business.

Ideal candidates bring extensive insurance experience, active licensing, and strong analytical and customer service skills for complex client needs and renewals.

Qualifications

• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and renewals.
• Support client renewals and service needs.

Skills

Insurance brokerage knowledge

Analytical skills

Problem-solving

Communication

Customer service

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day operations from a hybrid work setup. The role focuses on coaching staff, maintaining service excellence, and driving efficiency while managing an assigned book of business.

Ideal candidates bring extensive insurance experience, active licensing, and strong analytical and customer service skills for complex client needs and renewals.