Remote Operations Lead, Commercial Lines

Insurance Office Of America, Inc.; Marietta (GA); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Career growth

Team culture

Community service

Work-life balance

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure processes and service standards, and support client relationships within a branch context.

The role oversees a book of business, drives staff development, and ensures compliance with HR policies, while delivering service excellence and operating efficiency in a hybrid remote/on-site environment.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and integrity.

Skills

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Decision-making

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure processes and service standards, and support client relationships within a branch context.

The role oversees a book of business, drives staff development, and ensures compliance with HR policies, while delivering service excellence and operating efficiency in a hybrid remote/on-site environment.