Remote Operations Leader – Commercial Lines

Insurance Office Of America, Inc.; South Carolina; Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Professional growth and career options

Supportive team and rewarding work

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence for a designated book of business.

The role emphasizes remote leadership, policy administration, renewals, and process improvement across the commercial lines portfolio. The ideal candidate will have a strong insurance background, active licensing, and proven ability to coach teams, analyze performance data, and collaborate with leadership to meet

Qualifications

• 10+ years of industry experience or 7+ years in related sales/relationship roles.
• Active insurance licensing is required.
• Professional designations preferred.

Responsibilities

• Lead Account Management staff and oversee day-to-day operations.
• Ensure compliance with processes and HR policies.
• Recruit, interview and onboard new staff.
• Monitor performance metrics and report to leadership.
• Maintain data integrity across agency and carrier systems.
• Manage a book of business and support renewals.
• Provide subject-matter guidance on coverage and service questions.
• Oversee policy administration, placement and billing processes.

Skills

Leadership

Analytical thinking

Customer service

Communication

Multitasking

Team coaching

MS Office

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence for a designated book of business.

The role emphasizes remote leadership, policy administration, renewals, and process improvement across the commercial lines portfolio. The ideal candidate will have a strong insurance background, active licensing, and proven ability to coach teams, analyze performance data, and collaborate with leadership to meet