Remote Operations Lead – Commercial Insurance

Insurance Office Of America, Inc.; Valdosta (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacations and sick time

Professional growth opportunities

Supportive teammates

Job summary

Insurance Office Of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee policy administration and renewals, and ensure service excellence.

The role emphasizes performance, HR processes, and client relationship management in a remote-capable environment. The ideal candidate has extensive industry experience, active insurance licensing, and strong analytical and leadership skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing and onboarding.
• Oversee policy administration, placement, billing, claims support and documentation.

Skills

Industry experience

Insurance brokerage knowledge

Client relationship management

Leadership and coaching

Analytical skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office Of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee policy administration and renewals, and ensure service excellence.

The role emphasizes performance, HR processes, and client relationship management in a remote-capable environment. The ideal candidate has extensive industry experience, active insurance licensing, and strong analytical and leadership skills.