Remote Operations & KPI Coordinator

Jones Lang LaSalle Incorporated; Charlotte (NC); Remote; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay - early access to earned WI

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Operations Coordinator to support account operations, ensuring efficient communications, policy adherence, and KPI tracking. The role will interface with engineers, clients, and internal teams to maintain documentation and drive process improvements.

The position emphasizes data entry accuracy, Microsoft Office proficiency, and strong communication skills, with remote work options and a salary reflective of the Charlotte, NC area.

Qualifications

• Education: High School diploma minimum.
• At least 3 years current data entry experience.
• Strong customer service skills, internal and external to organization.
• Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint.
• Ability to manage multiple projects with attention to detail and meet deadlines.
• Excellent oral and written communication skills.
• Professionalism, Confidentiality and Discretion.
• Must have a home office with high-speed internet.

Responsibilities

• Draft, distribute, and manage templates for account-wide communications.
• Maintain a consistent communication cadence with account stakeholders.
• Review site/team lead communications for accuracy and alignment with messaging standards.
• Manage distribution lists and communication channels (email, SharePoint, Teams, etc.).
• Coordinate communication timing around major account events, transitions, or escalations.
• Archive key communications for reference and audit purposes.
• Maintain working knowledge of the account's Master Services Agreement (MSA) and SLAs.
• Monitor performance against MSA commitments and flag gaps.
• Prepare materials for MSA review meetings or renewals.
• Track MSA amendments or exceptions.
• Coordinate with contracts/legal on MSA questions.
• Ensure account processes align with MSA terms.
• Maintain and update documented operations processes and policies.
• Review processes for efficiency gaps and improvements.
• Ensure consistent policy application across teams/sites.
• Support rollout of new or revised processes/policies.
• Gather team feedback on process pain points and update accordingly.
• Maintain a central repository of current, approved process documentation.
• Coordinate training schedules and logistics for account operations staff.
• Maintain training materials and track completion.

Skills

Customer service

Attention to detail

Oral and written communication

Multitasking

Education

High School diploma

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking an Operations Coordinator to support account operations, ensuring efficient communications, policy adherence, and KPI tracking. The role will interface with engineers, clients, and internal teams to maintain documentation and drive process improvements.

The position emphasizes data entry accuracy, Microsoft Office proficiency, and strong communication skills, with remote work options and a salary reflective of the Charlotte, NC area.