Remote Facilities Operations Coordinator

Jones Lang LaSalle Incorporated; Cambridge (MA); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Coordinator to support a portfolio of sites, coordinating work orders and liaising with clients, account teams and service providers to ensure top-quality facilities services. The role reports to the Performance Operations Manager and emphasizes customer service and timely resolution of issues.

The position requires coordination across internal groups, with a focus on scheduling, cost control, and data reporting.

Qualifications

• Experience coordinating work orders, maintenance or facilities services.
• Strong customer service orientation and problem-solving skills.
• Ability to liaise with vendors, clients and internal teams to resolve issues.

Responsibilities

• Provide work order management support and program administration.
• Coordinate maintenance repair calls, scheduling, quoting and post-service activities.
• Manage vendor invoices, quote approvals and cost coding.
• Ensure timely completion of service delivery, admin tasks and special projects.
• Review incident tickets and escalate when needed to internal teams.
• Maintain daily communication with vendors via phone, email and reports.
• Prioritize and follow up on open work orders based on age and status.
• Collaborate with Sourcing, Operations and Finance to address requirements and opportunities.
• Create training and onboarding for client/service provider personnel as needed.
• Provide reports and dispatch updates for assigned business units.
• Participate in weekly calls to share updates and information.

Skills

Work orders

Scheduling

Vendor management

Reporting

Invoicing

Cross-functional teamwork

Job description

Jones Lang LaSalle Incorporated is seeking an Operations Coordinator to support a portfolio of sites, coordinating work orders and liaising with clients, account teams and service providers to ensure top-quality facilities services. The role reports to the Performance Operations Manager and emphasizes customer service and timely resolution of issues.

The position requires coordination across internal groups, with a focus on scheduling, cost control, and data reporting.