Operation Coordinator

*US AMR-Jones Lang LaSalle Americas, Inc.; Charlotte (NC); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company-

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) invites experienced professionals to join our Facility Operations team. The role focuses on CMMS administration (Corrigo), maintenance coordination and delivering top‑tier customer service across a distributed portfolio.

You will work with site teams and vendors to meet service levels, optimize workflows and support risk mitigation. A degree or equivalent experience is required, with a strong MS Office skill set and Excel proficiency.

Qualifications

• 3+ years experience in facilities management and Corrigo CMMS/Work Order.
• Superior customer service skills and a strong customer experience orientation.
• Proficient in MS Office, with strong written and verbal communication.

Responsibilities

• Plan, schedule and coordinate maintenance activities for a group or team.
• Communicate KPI and SLA requirements and identify service improvements.
• Manage third‑party contractors/vendors for work orders.
• Oversee daily work order review and follow up to ensure service delivery.
• Ensure prompt follow up with customers, technicians and vendors.
• Interface with vendors and facilities staff to ensure coordination with minimal disruption.
• Provide CMMS coaching on Corrigo.
• Track submittals, ERs, POs and change orders in client systems.

Skills

Facilities management

Corrigo CMMS

Customer service

MS Office

Excel

Education

Undergraduate degree or equivalent experience

Tools

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Operation Coordinator is responsible for CMMS administration, reporting, and facilities support across a distributed portfolio.

Key duties include managing work orders, clearing work order flags, and coordinating with maintenance technicians and third-party providers. The role works closely with site teams, Facility Managers, the Operational Lead, Operation Project Manager, and Category Manager to ensure consistent performance against service level expectations.

What is your day to day?

• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings
• Manage third-party contractors/vendors with respect to work order completion
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
• Provide FM Coaching on Corrigo
• Manage operations to mitigate operational risk
• Track submittals, ERs & POs, and change orders within client management systems
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

Desired experience and technical skills

Required 3+ years experience with facilities management and managing Corrigo CMMS/Work Order application Superior customer service skills and a strong orientation to provide exceptional JLL customer experience Proficient in MS Office, and possess strong written, verbal and people skills Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Preferred

• Ability to multitask and work without direct supervision
• Ability to plan and manage work under time constraints
• Undergraduate degree or equivalent experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 70,000.00 – 80,000.00 USD per year

Location: Remote –Charlotte, NC

Job Tags: Facility Operations

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.