Remote Operations Enablement Leader

Affirm, Inc.; Salt Lake City (UT); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage at no cost

Monthly tech stipends

Generous time off & holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking an operations enablement leader to deliver scalable, compliant servicing experiences.

You will define program roadmaps, coordinate with product, engineering, and vendor partners, and drive measurable outcomes across initiatives in a regulated fintech environment. You will build training, knowledge tools, and SOPs, translating complex concepts for both human and AI agents while ensuring operational readiness and executive-level visibility.

Qualifications

• 7+ years of program management or product operations experience.
• 3+ years in fintech or financial institutions with scaling operations.
• Subject matter expert on financial regulations (e.g., Reg E, Reg Z, GDPR).
• Certification in Six Sigma or Project Management preferred.
• Experience scaling knowledge management/training (Salesforce/Confluence/LMS).
• Proven success leading large cross-functional initiatives with measurable outcomes.

Responsibilities

• Own complex cross-functional programs ensuring alignment with OKRs and business priorities.
• Define program roadmaps, track KPIs, timelines, budgets, risks, and dependencies.
• Collaborate with product, engineering, and operations to deliver measurable outcomes.
• Establish governance and executive communications on status, risks, and impact.
• Identify risks and drive resolution with stakeholders using data-driven solutions.
• Apply Lean Six Sigma to identify root causes and drive scalable improvements.
• Manage end-to-end change lifecycle from design to adoption and measurement.
• Translate technical concepts into clear manuals for human and AI agents.
• Evolve knowledge management with SOPs, learning platforms, and AI tools.
• Travel as needed to support team collaboration and vendor engagements.

Skills

Program management

Cross-functional leadership

Regulatory compliance knowledge

Stakeholder management

Lean Six Sigma

Data-driven decision making

Process improvement

Tools

Salesforce

Confluence

LMS platforms

AI-enabled knowledge tools

Job description

Affirm, Inc. is seeking an operations enablement leader to deliver scalable, compliant servicing experiences.

You will define program roadmaps, coordinate with product, engineering, and vendor partners, and drive measurable outcomes across initiatives in a regulated fintech environment. You will build training, knowledge tools, and SOPs, translating complex concepts for both human and AI agents while ensuring operational readiness and executive-level visibility.