Remote Operations Coordinator

Talentoma; New York (NY); À distance; USD 47 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Résumé du poste

Talentoma in the United States seeks an Operations Specialist to review, organize, and track work requests from arrival to closure. You will help internal teams keep priorities visible and enable smooth handoffs.

This fully remote position is based in New York, with a 40-hour weekly commitment and varying shift times. You will monitor queues, review details for scope, create and maintain items in Smartsheet, and provide clear status updates.

Qualifications

• High school diploma or equivalent.
• About 1–2 years of related operations or coordination experience preferred.
• Working knowledge of request tracking, priority handling, and task follow‑through.
• Familiarity with Smartsheet and LibreOffice Calc preferred.
• Ability to interpret operating instructions and organize work across competing requests.
• Clear written and verbal communication for updates and escalation summaries.
• Authorized to work in the United States.

Responsabilités

• Monitor shared request queues, emails, and internal forms, identify priorities, acknowledge receipt, and route items according to their stated business need.
• Review incoming details for scope, requested outcome, source information, and missing items before work begins to ensure tasks can be handled without rework.
• Create and maintain each request item in a project management tool such as Smartsheet, assigning owners, due points, current status, and linking related conversations.
• Enter status details, dates, and action notes in spreadsheets and data entry tools for team visibility while preserving a clear activity history.
• Compare request information with operating instructions, confirm dependencies, organize next actions with relevant internal contacts.
• Send concise progress updates, clarify open questions, and keep requestors informed when timing or scope changes.
• Follow up with assigned owners when updates are overdue or details are unclear, and log outreach in the request item.
• Escalate blocked, conflicting, or high-priority requests to the operations team lead with a summary of actions taken.
• Close completed requests after confirming outcomes, update status, and leave clear notes with final actions visible.
• Measure quality through accurate status updates, timely turnaround, complete notes, and dependable follow-up.

Connaissances

Request tracking & prioritization

Task follow-through

Clear communication

Team coordination

Problem solving

Remote collaboration

Formation

High school diploma or equivalent

Outils

Smartsheet

LibreOffice Calc

Description du poste

Talentoma in the United States seeks an Operations Specialist to review, organize, and track work requests from arrival to closure. You will help internal teams keep priorities visible and enable smooth handoffs.

This fully remote position is based in New York, with a 40-hour weekly commitment and varying shift times. You will monitor queues, review details for scope, create and maintain items in Smartsheet, and provide clear status updates.