Remote Operations Associate II - Process Improvement

Advocate Health; Little Rock (AR); Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Total rewards benefits

Zusammenfassung

Advocate Health, headquartered in Charlotte, NC, seeks a data-driven professional to collect, review, and analyze data for assigned projects within a remote-capable role. You will perform time studies and compare performance before and after process changes to drive improvement.

The role requires experience in practice operations or related clerical/clinical work, knowledge of Epic Workqueue/back-end, and the ability to manage multiple projects while supporting change management for internal

Qualifikationen

• 2 years practice operations experience or 4 years related clerical/clinical practice experience.
• Epic Workqueue or Epic backend experience.
• Strong data analysis and attention to detail.
• Willingness to travel to facilities regularly.

Aufgaben

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for process improvement activities and compares performance before and after changes.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Manages several projects at the same time.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.

Kenntnisse

Data analysis

Process improvement

Epic workflows

Time management

Tools

Epic

Jobbeschreibung

Advocate Health, headquartered in Charlotte, NC, seeks a data-driven professional to collect, review, and analyze data for assigned projects within a remote-capable role. You will perform time studies and compare performance before and after process changes to drive improvement.

The role requires experience in practice operations or related clerical/clinical work, knowledge of Epic Workqueue/back-end, and the ability to manage multiple projects while supporting change management for internal