Deskside Support Pro: Onsite & Remote Tech Hero

Kyndryl; Springfield (MA); On-site; USD 40,000 - 74,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is seeking a Deskside Support specialist to deliver hands-on IT help for a diverse end-user base, including executive users, on-site in Springfield, MA.

You will troubleshoot hardware and software issues across multiple devices, coordinate with internal teams and partners such as Microsoft to drive uptime and a world-class user experience. This on-site role offers growth within our Workplace IT Services.

Qualifications

• 5+ years of IT support experience.
• Experience in a customer-facing environment.
• Strong communication via email, phone and in person.

Responsibilities

• Provide deskside support to end users.
• Troubleshoot hardware and software issues across devices.
• Coordinate with internal teams and alliance partners to resolve issues.

Skills

IT support

Customer facing

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Kyndryl is seeking a Deskside Support specialist to deliver hands-on IT help for a diverse end-user base, including executive users, on-site in Springfield, MA.

You will troubleshoot hardware and software issues across multiple devices, coordinate with internal teams and partners such as Microsoft to drive uptime and a world-class user experience. This on-site role offers growth within our Workplace IT Services.