End-User Desktop & Field Support Specialist

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

medical

dental, and vision insurance

401(k) retirement plan

paid time off

paid parental leave

life and disability insurance

flexible spending accounts

commuter benefits

tuition reimbursement

Job summary

Koniag IT Systems, LLC seeks a Desktop/Field Support Technician to deliver Tier 2 desktop and field support for CLIENT staff across the enterprise, handling hardware/software issues, device deployment, and on-site assistance at Headquarters and remote locations.

The role emphasizes strong customer service, security compliance, and the ability to resolve common end-user computing problems autonomously within SLAs.

Qualifications

• Minimum 1–3 years of hands-on enterprise desktop and field support.
• Experience with Microsoft 365 end-user applications and Intune.
• Familiarity with ITSM platforms (ServiceNow, Remedy).
• Strong customer service and ability to explain technical info to non-technical users.

Responsibilities

• Provide Tier 2 desktop and field support across CLIENT facilities and remote environments.
• Diagnose and resolve hardware and software issues on workstations, laptops, and peripherals.
• Perform device deployment, enrollment, and configuration per standards (Intune).
• Support software installation, configuration, and troubleshooting for enterprise apps and Microsoft 365.
• Manage on-site visits, walk-up support, and remote troubleshooting.
• Escalate complex issues and contribute to knowledge base.

Skills

Customer service

Windows 10/11 support

Microsoft 365

Intune device management

ITSM workflows

Remote/support tools

Education

CompTIA A+

CompTIA Security+

MD-102 / Modern Desktop

MS-900

HDI Desktop Support

Tools

Microsoft Intune

ServiceNow

Remedy

VPN technologies

Job description

Koniag IT Systems, LLC seeks a Desktop/Field Support Technician to deliver Tier 2 desktop and field support for CLIENT staff across the enterprise, handling hardware/software issues, device deployment, and on-site assistance at Headquarters and remote locations.

The role emphasizes strong customer service, security compliance, and the ability to resolve common end-user computing problems autonomously within SLAs.