Senior IT Help Desk Engineer - Onsite & Remote Support

Onsite Logic; Lenexa, Northern (KS, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training and development

Team-oriented environment

Professional development opportunities

Job summary

Onsite Logic in Lenexa, KS is seeking a Reactive Service Desk/Sr. Help Desk Engineer to be the first line of defense for client IT needs. You will resolve onsite and remote issues, install and troubleshoot hardware and software, and provide expert guidance to keep client systems running smoothly.

Join a dynamic MSP team and contribute to continuous service improvements while maintaining strong client relationships and documentation standards.

Qualifications

• Associate’s degree in information technology or related field, or equivalent experience.
• 3–5 years of MSP IT helpdesk experience.
• Advanced knowledge of IT and cybersecurity concepts.
• Experience with ServiceNow and Jira ticketing systems.
• Network+ or Security+ certification preferred.
• Familiarity with TruMethods framework a plus.

Responsibilities

• Resolve intermediate service calls onsite and remotely, ensuring timely resolutions.
• Install and troubleshoot client hardware and software for performance and security.
• Provide IT advice and training to clients to improve usage.
• Review tickets, report findings, and suggest service-delivery improvements.
• Maintain detailed documentation for all service requests.
• Proactively maintain and improve customer satisfaction and relationships.

Skills

IT Helpdesk

Troubleshooting

Customer service

Communication

Cybersecurity

Networking

Education

Associate’s degree in information technology or related field

Tools

ServiceNow

Jira

Job description

Onsite Logic in Lenexa, KS is seeking a Reactive Service Desk/Sr. Help Desk Engineer to be the first line of defense for client IT needs. You will resolve onsite and remote issues, install and troubleshoot hardware and software, and provide expert guidance to keep client systems running smoothly.

Join a dynamic MSP team and contribute to continuous service improvements while maintaining strong client relationships and documentation standards.