Remote Online Banking Support Specialist

TEKsystems; Boston (MA); Ibrido; USD 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Pre-tax & Roth contributions

Descrizione del lavoro

TEKsystems is hiring for an IMMEDIATE BANKING CALL CENTER REPRESENTATIVE. The role starts remote with on-site training in Boston, MA, and offers full-time, contract-to-hire opportunities.

Shifts include a mix of 9:30-6:30, 10:00-7:00, or 11:00-8:00 with 4 weekdays plus Saturday 9am-3pm. Responsibilities include handling phone and email inquiries for online banking, maintaining high service levels, and coordinating with third-party providers.

Competenze

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Microsoft Office proficient.

Mansioni

• Provide outstanding service via phone and email to online banking users.
• Address customer questions and concerns with professionalism.
• Support online banking call volume for the customer service center.
• Reply to internal and external email inquiries in a timely manner.
• Serve as a liaison between online banking customers and third-party providers.
• Process new online account setups and maintain existing accounts.
• May assist other call center areas as needed.

Conoscenze

Call center experience

Banking experience

Excellent communication

Strumenti

Microsoft Office

Descrizione del lavoro

TEKsystems is hiring for an IMMEDIATE BANKING CALL CENTER REPRESENTATIVE. The role starts remote with on-site training in Boston, MA, and offers full-time, contract-to-hire opportunities.

Shifts include a mix of 9:30-6:30, 10:00-7:00, or 11:00-8:00 with 4 weekdays plus Saturday 9am-3pm. Responsibilities include handling phone and email inquiries for online banking, maintaining high service levels, and coordinating with third-party providers.