Digital Banking Support Specialist

RemX | The Workforce Experts; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

RemX | The Workforce Experts seeks an eBanking Call Center Specialist to support customers with online and mobile banking while delivering a best-in-class experience. The role operates within the Customer Care Center with flexible shifts; Monday–Friday and Saturday hours apply.

You will guide customers through online banking, resolve issues, and document activities to ensure service excellence. The ideal candidate has 2+ years in a call center or 1 year in banking, solid computer skills, and

Qualifications

• 2+ years in a call center or 1 year in customer care or retail banking.
• At least 1 year computer experience including Word and Excel.
• Strong verbal and written communication; problem-solving and multitasking abilities.
• Retail banking and call center experience preferred.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with online banking, mobile banking, account access, and digital banking services.
• Troubleshoot and resolve customer issues while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and account activity.
• Navigate multiple systems and applications simultaneously to research and resolve concerns.
• Meet established quality, service, and productivity standards.

Skills

Call Center

Customer Service

Verbal Communication

Written Communication

Multitasking

Adaptability

Tools

MS Word

MS Excel

Job description

RemX | The Workforce Experts seeks an eBanking Call Center Specialist to support customers with online and mobile banking while delivering a best-in-class experience. The role operates within the Customer Care Center with flexible shifts; Monday–Friday and Saturday hours apply.

You will guide customers through online banking, resolve issues, and document activities to ensure service excellence. The ideal candidate has 2+ years in a call center or 1 year in banking, solid computer skills, and