Remote Banking Support: Customer Experience Specialist

U.S. Bank; United States; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holiday opportunities

Parental leave

Disability benefits

Job summary

U.S. Bank is seeking a remote Customer Service professional to handle inbound inquiries via phone and email, resolve account issues, and guide customers through banking solutions. You will work with multiple systems, maintaining professionalism while addressing concerns and offering helpful options.

Preferred candidates have strong communication, problem-solving skills, and experience in contact centers. The role offers a remote home-based setup with specific shifts and a 10% language premium

Qualifications

• High school diploma or equivalent.
• Typically has nine months of contact center customer service training/experience and 18 months of prior customer service or related experience.
• Successfully completed specialized skill training.

Responsibilities

• Respond to customer inquiries via telephone or email and resolve problems.
• Research and resolve issues including fraud support and internet operations.
• Act as liaison between customers and U.S. Bank departments to resolve complex issues.
• Provide information on accounts with professionalism and accuracy.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

U.S. Bank is seeking a remote Customer Service professional to handle inbound inquiries via phone and email, resolve account issues, and guide customers through banking solutions. You will work with multiple systems, maintaining professionalism while addressing concerns and offering helpful options.

Preferred candidates have strong communication, problem-solving skills, and experience in contact centers. The role offers a remote home-based setup with specific shifts and a 10% language premium