Remote Banking Support Specialist

MCI; Garden City (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision coverage

Retirement savings plans

Paid training and career growth opportunities

Casual dress code

Job summary

MCI, a leader in technology‑enabled business services, is looking for a Bank Customer Service Representative to provide empathetic support in a remote setting. The role demands responsiveness to customer calls and online inquiries, requiring strong numeracy and communication skills. Candidates should ideally have 1-2 years of customer service experience, preferably in banking, and be available for evening hours.

Competitive compensation includes paid time off, health coverage, and training opportunities. MCI champions diversity, equality, and reasonable accommodations for applicants with disabilities.

Qualifications

• 1–2 years of customer service experience, preferably in banking.
• Strong numeracy and communication skills.
• Availability for evening or extended hours.

Responsibilities

• Respond promptly to customer calls and online inquiries.
• Investigate and resolve account-related issues.
• Provide guidance on banking products and services.
• Accurately document all customer interactions.

Skills

Customer service experience

Strong numeracy skills

Excellent communication skills

Education

High School Diploma or GED

Job description

MCI, a leader in technology‑enabled business services, is looking for a Bank Customer Service Representative to provide empathetic support in a remote setting. The role demands responsiveness to customer calls and online inquiries, requiring strong numeracy and communication skills. Candidates should ideally have 1-2 years of customer service experience, preferably in banking, and be available for evening hours.

Competitive compensation includes paid time off, health coverage, and training opportunities. MCI champions diversity, equality, and reasonable accommodations for applicants with disabilities.