Banking Support Specialist - Remote & Onsite

Eastern Bank; Wakefield (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Retirement package

Job summary

Eastern Bank seeks a Customer Support Specialist I–III to serve as the bank’s first line of response for inbound customer inquiries across calls, chat, and email. The role requires knowledge of banking products, strong communication, and the ability to work remotely or onsite while meeting service and sales standards.

Starting pay is $21.00 per hour with benefits and retirement; role may involve evening/weekend shifts and a dynamic high-volume environment. Prior call center experience is valued.

Qualifications

• Associate degree or related knowledge/skills base gained through experience.
• Minimum 2 years of customer service background.
• Call center experience preferred.
• Proven service and sales ability.
• PC and data entry skills required.
• License to service HELOC products via NMLS required.

Responsibilities

• Serve as bank’s first line of response on inbound calls for existing accounts.
• Handle inquiries across chat, email, and phone with accuracy.
• Maintain knowledge base of products, services, policies, and regulatory requirements.
• Achieve entry level service and sales standards as set by management.
• Work independently in remote or onsite environment.

Skills

Excellent written communication

Excellent verbal communication

Active listening

Punctuality

Bilingual

Education

Associate degree

Tools

NMLS licensing system

Job description

Eastern Bank seeks a Customer Support Specialist I–III to serve as the bank’s first line of response for inbound customer inquiries across calls, chat, and email. The role requires knowledge of banking products, strong communication, and the ability to work remotely or onsite while meeting service and sales standards.

Starting pay is $21.00 per hour with benefits and retirement; role may involve evening/weekend shifts and a dynamic high-volume environment. Prior call center experience is valued.