Remote Banking Support Specialist

LHH; California (MO); Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Paid Sick Leave

Holiday pay

Job summary

A leading financial services provider is seeking a Call Center Representative to provide customer support and resolve inquiries. Candidates should have experience in the banking industry, strong communication skills, and a high school diploma. The role is remote, offering a pay rate of $21 per hour and opportunities for growth within the company. Benefits include medical, dental, vision, and a 401K plan.

Qualifications

• Previous experience in a call center environment within banking or financial institution required.
• Familiarity with banking products, services, and terminology is necessary.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with account inquiries and transaction issues.
• Resolve complaints and escalate complex issues.
• Maintain accurate records of customer interactions.
• Adhere to compliance and regulatory standards.

Skills

Strong communication skills

Active listening

Multitasking

Problem-solving

Conflict-resolution abilities

Education

High school diploma or equivalent

Certifications in finance or customer service

Tools

CRM systems

Call center software

Job description

A leading financial services provider is seeking a Call Center Representative to provide customer support and resolve inquiries. Candidates should have experience in the banking industry, strong communication skills, and a high school diploma. The role is remote, offering a pay rate of $21 per hour and opportunities for growth within the company. Benefits include medical, dental, vision, and a 401K plan.