Remote Onboarding & Implementation Specialist

Anchor Utility; Town of Florida (NY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

Anchor Utility / Multifamily Utility Company, LLC is seeking an Onboarding (Implementation) Specialist to deliver an exceptional client onboarding experience and guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with the team to set up properties in our billing platform and ensure timely, accurate processes, with a remote-office work environment and strong emphasis on organization and communication.

Qualifications

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members preferred.
• Experience with utility billing is highly beneficial.

Responsibilities

• Ensure onboarding experience for clients is exceptional.
• Support implementation of Resident Billing, Utility Expense Management, Vacant Cost Recovery.
• Collaborate to set up properties in the billing platform and ensure timely processes.

Skills

3+ years implementation experience

Team supervision

Utility billing knowledge

MS Office proficiency

Complex concepts explained to non-tech

Multitasking in fast-paced environment

Strong communication

Training and presenting to groups

Detail-oriented and proactive

Education

Bachelor Degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Anchor Utility / Multifamily Utility Company, LLC is seeking an Onboarding (Implementation) Specialist to deliver an exceptional client onboarding experience and guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with the team to set up properties in our billing platform and ensure timely, accurate processes, with a remote-office work environment and strong emphasis on organization and communication.