Remote Client Onboarding & Implementation Specialist

Anchor Utility; South Carolina; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote work option

Job summary

Anchor Utility is seeking an Onboarding (Implementation) Specialist to join our remote team. You will ensure a smooth onboarding experience for clients and guide the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with your team to set up properties in our billing platform and ensure timely, accurate processes. Strong communication and organizational skills are required to train and present to groups, with a focus on

Qualifications

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members preferred.
• Previous experience with utility billing is highly beneficial.

Responsibilities

• Ensure clients are onboarded effectively in the billing platform.
• Collaborate with team to set up properties and processes.
• Explain complex technical concepts to non-technical clients.
• Manage multiple priorities in a fast-paced environment.

Skills

Time management

Communication

Organizational skills

Problem-solving

Training

Education

Bachelor degree preferred

Technical/business acumen

Continuous learning

Tools

MS Office

Job description

Anchor Utility is seeking an Onboarding (Implementation) Specialist to join our remote team. You will ensure a smooth onboarding experience for clients and guide the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.

You will collaborate with your team to set up properties in our billing platform and ensure timely, accurate processes. Strong communication and organizational skills are required to train and present to groups, with a focus on