Remote Onboarding & Implementation Specialist

Anchor Utility; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Anchor Utility / Multifamily Utility Company, LLC is seeking an Onboarding (Implementation) Specialist to ensure an exceptional onboarding experience for clients. You will guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery, coordinating with teams to set up properties in our billing platform and complete processes accurately and on schedule.

The ideal candidate has 3+ years in an implementation role, 1-2 years supervising, strong MS Office skills,

Qualifications

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members is preferred.
• Previous experience with utility billing is highly beneficial.

Responsibilities

• Lead onboarding and implementation for clients, ensuring a smooth setup.
• Configure properties in the billing platform and related systems.
• Support and guide implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery.
• Collaborate with team to ensure timely and accurate processing.

Skills

Project coordination

Multitasking

Training groups

Verbal & written communication

Organizational skills

Problem solving

Education

Bachelor's degree preferred

Tools

MS Office

Billing platforms

Job description

Anchor Utility / Multifamily Utility Company, LLC is seeking an Onboarding (Implementation) Specialist to ensure an exceptional onboarding experience for clients. You will guide the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery, coordinating with teams to set up properties in our billing platform and complete processes accurately and on schedule.

The ideal candidate has 3+ years in an implementation role, 1-2 years supervising, strong MS Office skills,