Remote & On-Site Desktop Support Technician

Matrix USA

United States

Hybrid

USD 42,000 - 68,000

Full time

14 days+

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Job summary

Matrix USA is seeking Desktop Support Technicians to install, upgrade, and troubleshoot hardware and software for our client base. You will communicate clearly with end users, perform remote troubleshooting, and multitask across technical support roles.

Some travel may be required and the role reports to the Desktop IT Manager. The team works across on-site and remote environments, supporting a global client portfolio and a DevOps-oriented culture.

Qualifications

Hands-on experience with Windows OS and PC troubleshooting.
Experience supporting end users and documenting issues.
Familiarity with remote troubleshooting techniques and tools.
Knowledge of Office Suite applications and peripherals.
Experience with ServiceNow is a plus.

Responsibilities

Provide on-site and remote technical support to users.
Fully document support tickets on reported issues.
Remotely assist customers through installation of applications and peripherals.
Guide users with step-by-step instructions.
Conduct remote troubleshooting when required.
Test alternative pathways to resolve issues.
Customize desktop applications to user needs.
Escalate issues as appropriate.
Follow up with clients to ensure system functionality.
Create technical documentation and manuals.

Skills

Windows OS

Active Directory

PC troubleshooting

Remote troubleshooting

MS Teams

Office Suite

Printers

Scanners

Network security

Documentation

Tools

Service Now

Job description

Some travel may be required and the role reports to the Desktop IT Manager. The team works across on-site and remote environments, supporting a global client portfolio and a DevOps-oriented culture.

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