Dekstop Support

Arete Technologies, Inc.; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm in Des Moines is looking for an experienced desktop support professional. You will be responsible for troubleshooting and resolving desktop issues, mentoring less experienced staff, and providing excellent customer service. This role requires over 4 years of relevant experience and a preferred educational background in IT. Candidates must demonstrate strong problem-solving skills and maintain a positive outlook in a fast-paced environment.

Qualifications

• Over 4 years of relevant experience in desktop support.
• Ability to handle difficult situations with clients.
• Experience in setting up and installing PCs.

Responsibilities

• Solve issues desk side and through remote desktop.
• Work trouble tickets from the system.
• Answer how-to questions related to applications and connectivity.

Skills

Troubleshooting experience

Client interaction

Mentoring skills

Excellent customer service

PC setup and installation

Education

2-year degree or equivalent technical study

Job description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

• Handle difficult situations with clients and turn them into a win for the desktop support team
• Work trouble tickets from the system
• Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
• Solve issues desk side and through remote desktop
• Answer how-to questions and resolve issues related to applications, printers, connectivity
• Setup and install new PCs
• Maintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2-year degree or equivalent technical study