On-Site PC Support Technician | Troubleshooting & Travel

Worldwide TechServices; Hyannis (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to diagnose and repair a variety of client desktops and laptops. You will perform basic to moderately complex troubleshooting, interact with clients, and address issues promptly at designated sites.

Responsibilities include handling service calls within client SLA, completing admin tasks, reporting calls in real time, and following policy guidelines. You may travel long distances, with overnight assignments as needed.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus
• OEM certifications may be required or preferred

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Driver's license

Heavy lifting

Repair toolkit

Education

Technical school certification or equivalent

OEM Certifications

Tools

Repair tools knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to diagnose and repair a variety of client desktops and laptops. You will perform basic to moderately complex troubleshooting, interact with clients, and address issues promptly at designated sites.

Responsibilities include handling service calls within client SLA, completing admin tasks, reporting calls in real time, and following policy guidelines. You may travel long distances, with overnight assignments as needed.