Part-Time Desktop Support Tech — On-Site & Remote Help

Matrix-International Financial Services; Northern (KY); Hybrid; USD 25,000 - 39,000; Part time

Job summary

Matrix-International Financial Services is seeking a Desktop Support Technician (Part-time, Intermediate) to install, upgrade, and troubleshoot hardware and software for our client base. You will provide on-site and remote support, document tickets, and assist end users with applications and peripherals.

The role requires strong problem-solving, clear communication, and the ability to work independently or in a team.

Qualifications

• Ability to work independently and in a team.
• Adapt to urgent and critical issues as they arise.
• Hands-on experience with Windows OS and Office Suite, including MS Teams.
• Knowledge of network security and antivirus programs.
• Ability to perform remote troubleshooting with clear instructions.
• Two years of desktop support experience preferred. ServiceNow experience preferred.

Responsibilities

• Provide on-site and remote technical support to users.
• Document support tickets thoroughly for reported issues.
• Remotely assist users with installation of applications and peripherals.
• Guide users with step-by-step instructions.
• Conduct remote troubleshooting when required.
• Test alternative pathways to resolve issues.
• Escalate issues as appropriate and follow up on resolution.
• Create technical documentation and manuals.

Skills

Problem-solving

Multitasking

Clear communication

Remote troubleshooting

Teamwork

Customer service

Windows OS

MS Teams

Tools

Active Directory

ServiceNow

Printers & scanners

Remote desktop

Remote support tools

MS Teams

Job description

Matrix-International Financial Services is seeking a Desktop Support Technician (Part-time, Intermediate) to install, upgrade, and troubleshoot hardware and software for our client base. You will provide on-site and remote support, document tickets, and assist end users with applications and peripherals.

The role requires strong problem-solving, clear communication, and the ability to work independently or in a team.