Remote On-Call Staffing Coordinator - Flexible Schedule

PurposeCare; Highland Park (IL); Remote; USD 30,000 - 39,000; Full time

Job summary

PurposeCare is seeking an On-Call Staffing Coordinator to support private-duty home care operations remotely. You will serve as the primary on-call contact for caregivers, clients, and families during evenings, overnights, weekends, and selected holidays.

The role emphasizes scheduling accuracy, empathetic communication, and adherence to confidentiality. Ideal candidates will have strong organizational skills, experience with scheduling software and call center tools, and the ability to resolve

Qualifications

• Strong verbal and written communication skills with a professional, customer-focused approach.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills and the ability to make sound decisions independently.
• Experience with scheduling, call center systems, and customer service applications.
• Proficiency with Microsoft Outlook, Word, Excel, and electronic documentation systems.
• Ability to collaborate effectively with caregivers, clients, and internal operations teams.

Responsibilities

• Serve as a primary point of contact for caregivers, CNAs, clients, and families during on-call hours.
• Answer and manage incoming calls, respond to questions, and resolve scheduling or service-related concerns.
• Coordinate replacement coverage for caregiver call-offs, absences, and new client assignments.
• Monitor caregiver clock-ins and scheduled visits to ensure timely client care.
• Update caregiver schedules, including adding, adjusting, or canceling visits.
• Document all relevant client and caregiver interactions in electronic systems.
• Address escalated calls professionally, following procedures.
• Communicate updates and unresolved issues to operations teams.
• Maintain compliance with company policies and confidentiality requirements.

Tools

Scheduling software

CRM software

Job description

PurposeCare is seeking an On-Call Staffing Coordinator to support private-duty home care operations remotely. You will serve as the primary on-call contact for caregivers, clients, and families during evenings, overnights, weekends, and selected holidays.

The role emphasizes scheduling accuracy, empathetic communication, and adherence to confidentiality. Ideal candidates will have strong organizational skills, experience with scheduling software and call center tools, and the ability to resolve