Home Care Staffing Coordinator (On Call)

PurposeCare; Highland Park (IL); Teletrabalho; USD 30 000 - 39 000; Tempo integral

Resumo da oferta

PurposeCare is seeking an On-Call Staffing Coordinator to support private-duty home care operations remotely. You will serve as the primary on-call contact for caregivers, clients, and families during evenings, overnights, weekends, and selected holidays.

The role emphasizes scheduling accuracy, empathetic communication, and adherence to confidentiality. Ideal candidates will have strong organizational skills, experience with scheduling software and call center tools, and the ability to resolve

Qualificações

• Strong verbal and written communication skills with a professional, customer-focused approach.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills and the ability to make sound decisions independently.
• Experience with scheduling, call center systems, and customer service applications.
• Proficiency with Microsoft Outlook, Word, Excel, and electronic documentation systems.
• Ability to collaborate effectively with caregivers, clients, and internal operations teams.

Responsabilidades

• Serve as a primary point of contact for caregivers, CNAs, clients, and families during on-call hours.
• Answer and manage incoming calls, respond to questions, and resolve scheduling or service-related concerns.
• Coordinate replacement coverage for caregiver call-offs, absences, and new client assignments.
• Monitor caregiver clock-ins and scheduled visits to ensure timely client care.
• Update caregiver schedules, including adding, adjusting, or canceling visits.
• Document all relevant client and caregiver interactions in electronic systems.
• Address escalated calls professionally, following procedures.
• Communicate updates and unresolved issues to operations teams.
• Maintain compliance with company policies and confidentiality requirements.

Ferramentas

Scheduling software

CRM software

Descrição da oferta de emprego

Highland Park, Illinois, United States

Job Description

On-Call Staffing Coordinator

PurposeCare | Remote

Make a Difference Behind the Scenes of Home Care!

At PurposeCare, we're committed to helping individuals receive compassionate, dependable care in the comfort of their own homes. Behind every successful client visit is a team working to ensure caregivers are supported, schedules are covered, and clients receive the services they depend on.

We're looking for a dependable, resourceful, and customer-focused On-Call Staffing Coordinator to support our private-duty home care operations during evenings, overnight hours, weekends, and designated holidays.

This remote position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can confidently coordinate staffing needs while delivering exceptional customer service.

What You'll Do

• Serve as a primary point of contact for caregivers, CNAs, clients, and families during assigned on-call hours.
• Answer and manage incoming calls, respond to questions, and resolve scheduling or service-related concerns.
• Coordinate replacement coverage for caregiver call-offs, unexpected absences, and new client assignments.
• Monitor caregiver clock-ins and scheduled visits to help ensure timely and reliable client care.
• Update caregiver schedules, including adding, adjusting, or canceling visits as needed.
• Document all relevant client and caregiver interactions accurately in the appropriate electronic systems.
• Address escalated calls professionally, using sound judgment and established procedures.
• Communicate important updates and unresolved issues to the appropriate operations team members.
• Maintain compliance with company policies, procedures, and confidentiality requirements.

What We're Looking For

• Strong verbal and written communication skills with a professional, customer-focused approach.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to make sound decisions independently.
• Experience with scheduling, call center systems, and customer service applications.
• Proficiency with Microsoft Outlook, Word, Excel, and electronic documentation systems.
• Ability to collaborate effectively with caregivers, clients, and internal operations teams.
• Reliable internet access and a quiet, professional remote workspace.

Schedule & Availability

This position requires availability during the following on-call coverage periods:

• Monday–Friday: 4:30 PM – 8:30 AM (overnight coverage)
• Saturday or Sunday: Daily coverage from 8:30am to the following day at 8:30am
• Holidays: Selected holidays as assigned

All responsibilities are performed remotely.

Specific shifts, coverage rotations, and compensation arrangements will be discussed during the interview process.

Why PurposeCare?

At PurposeCare, you'll be part of a team that makes a meaningful difference in the lives of clients and caregivers every day. Your ability to coordinate care, solve problems, and support our field teams helps ensure that individuals can continue receiving the care they need at home.

Requirements

PurposeCare is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose.

As a growing company we provide:

• A rewarding career making a difference, changing lives & communities
• Schedule Flexibility