Remote On-Call Home Care Scheduler

Right at Home; Mountain Brook (AL); Remote; USD 42,000 - 64,000; Full time

Job summary

Right at Home is seeking an On-Call Coordinator to manage and coordinate in-home care services during assigned on-call rotations, primarily during early mornings, weeknights, weekends and major holidays. The role operates remotely with training in-office; expect evenings, overnights, weekends and holidays.

The coordinator will respond to scheduling needs, resolve issues, and support client and caregiver satisfaction while following company policies and ensuring compliance.

Qualifications

• High school diploma or equivalent required; two years of related business or administrative experience preferred.
• Prior experience with direct care, caregiving, or CNA/PCA certification is a plus.
• Strong verbal and written communication skills, including excellent telephone etiquette.
• Ability to work independently and exercise sound judgment in time-sensitive situations.
• Strong organizational and problem-solving skills.
• Basic computer proficiency, including Microsoft Office and scheduling systems.
• Ability to read, write, speak, and understand English as required for the position.
• Commitment to always maintaining confidentiality and professionalism.

Responsibilities

• Serve as the primary point of contact for clients, caregivers, and families during assigned on-call hours.
• Answer all incoming on-call calls and respond promptly and professionally.
• Support continuity of care and caregiver utilization by prioritizing consistent, appropriate matches during on-call scheduling.
• Track caregiver availability and manage unfilled shifts.
• Address and resolve missed clock-ins/clock-outs and other scheduling discrepancies.
• Respond to and manage client or caregiver issues, concerns, or emergencies during on-call hours.
• Perform caregiver and client warm handoffs and introductions as appropriate.
• Maintain accurate documentation of client and caregiver interactions, service changes, and resolutions.
• Communicate significant issues, trends, or updates to the administrative team by preparing and submitting a written report following the on-call period.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Support overall client and employee satisfaction through professionalism, empathy, and problem-solving.
• Provide back-up support to office staff on an as-needed basis.
• Make independent, time-sensitive decisions within established guidelines to resolve on-call issues and elevate concerns appropriately when needed.
• Uphold and model Right at Home's mission to improve the quality of life for those we serve, demonstrating empathy, professionalism, and respect in every interaction.

Skills

Communication

Independent work

Time management

Organization

Confidentiality

English proficiency

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

Right at Home is seeking an On-Call Coordinator to manage and coordinate in-home care services during assigned on-call rotations, primarily during early mornings, weeknights, weekends and major holidays. The role operates remotely with training in-office; expect evenings, overnights, weekends and holidays.

The coordinator will respond to scheduling needs, resolve issues, and support client and caregiver satisfaction while following company policies and ensuring compliance.