Remote OEM Program Manager — SaaS Partnerships & Growth

DealerOn; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

Flexible PTO + Sick Leave

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental Life Insurance

Voluntary long-term/short-term(dis)条?"

Voluntary Pet Insurance

Optional Healthcare/Dependent Care FSA

Job summary

DealerOn in the United States is seeking an OEM Program Manager to liaise with OEM Partners, coordinate between Marketing and Development, and drive improvements, bugs, and feature requests to meet program requirements. This is a remote management role.

You will build trust-based relationships with partners, communicate the value of our services, identify needs, and help expand revenue growth and dealer retention over time.

Qualifications

• Bachelor's degree.
• Hands on experience with DealerOn's proprietary CMS.
• 10 years' experience in technology customer service related field.
• Excellent communication and leadership skills.
• Dependable and takes initiative to solve problems.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience selling and retaining SAAS revenue with major clients.

Responsibilities

• Ensure the team is consistently meeting service level agreements (SLAs), documenting and following up on internal and external communication, and providing superior customer service to all clients.
• Be a subject matter expert on all DealerOn's products, core systems and platform functionality to appropriately communicate the Value of our Services to our OEM Partners.
• Identify efficiency improvements that can be made to the workflow and internal processes in support of our OEM Partners.
• Deliver OEM program and compliance initiatives and updates to internal departments
• Ensure that every single email sent by an OEM program is responded to by the appropriate internal department as quickly as possible
• Represent DealerOn in the best light possible and identify when an internal department in contact with an OEM is not doing the same
• Identify, nurture, and maximize Revenue growth opportunities and dealer retention opportunities to grow OEM MRR over time.

Skills

Communication

Leadership

Problem solving

Customer service

SAAS sales

Education

Bachelor's degree

Tools

DealerOn CMS

MS Word

MS Excel

MS Outlook

Job description

DealerOn in the United States is seeking an OEM Program Manager to liaise with OEM Partners, coordinate between Marketing and Development, and drive improvements, bugs, and feature requests to meet program requirements. This is a remote management role.

You will build trust-based relationships with partners, communicate the value of our services, identify needs, and help expand revenue growth and dealer retention over time.