OEM Program Manager

DealerOn, Inc.; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental Life Insurance

Voluntary long-term/short-term disable

Voluntary Pet Insurance

Optional Healthcare/Dependent Care FSA

Job summary

DealerOn, Inc. is seeking an experienced OEM Program Manager to oversee OEM partnerships, ensuring programs stay on task and deliver value. You will bridge Marketing and Development, communicating the value of our services to OEM Partners and building trusted relationships.

This is a remote management role open to US residents, with a targeted salary of $85,000. The role focuses on expanding OEM revenue while maintaining excellent service levels and program compliance.

Qualifications

• Hands on experience with DealerOn’s proprietary CMS.
• 10 years’ experience in technology customer service related field.
• Excellent communication and leadership skills.
• Dependable and takes initiative to solve problems.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience selling and retaining SAAS revenue with major clients.

Responsibilities

• Ensure the team meets SLAs, document and follow up on communications, and provide superior customer service.
• Be SME on DealerOn’s products and platform to communicate service value to OEM Partners.
• Identify efficiency improvements in workflow and internal processes.
• Deliver OEM program and compliance initiatives to internal departments.
• Ensure OEM emails are answered promptly by the right department.
• Represent DealerOn positively and address underperforming internal contacts.
• Identify and grow Revenue growth opportunities and dealer retention for OEM MRR.

Skills

CMS proficiency

10+ years CS

Leadership

Communication

MS Office

SAAS revenue

Job description

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Job Description

The OEM Program Manager is responsible for interactions with our OEM program Partners to keep OEM programs on task. Works as liaison between Marketing and Development teams to identify improvements, bugs or feature requests needed to satisfy OEM program requirements. Build trust-based relationships with partners and clients and identify their needs. This is a remote, management position.

Essential Functions

• Ensure the team is consistently meeting service level agreements (SLAs), documenting and following up on internal and external communication, and providing superior customer service to all clients
• Be a subject matter expert on all DealerOn’s products, core systems and platform functionality to appropriately communicate the Value of our Services to our OEM Partners.
• Identify efficiency improvements that can be made to the workflow and internal processes in support of our OEM Partners.
• Deliver OEM program and compliance initiatives and updates to internal departments
• Ensure that every single email sent by an OEM program is responded to by the appropriate internal department as quickly as possible
• Represent DealerOn in the best light possible and identify when an internal department in contact with an OEM is not doing the same
• Identify, nurture, and maximize Revenue growth opportunities and dealer retention opportunities to grow OEM MRR over time.

Required Skills/Experience

• Hands on experience with DealerOn’s proprietary CMS
• 10 years’ experience in technology customer service related field
• Excellent communication and leadership skills
• Dependable and takes initiative to solve problems
• Proficient in Microsoft Word, Excel, and Outlook
• Experience selling and retaining SAAS revenue with major clients

Preferred Skills/Experience

• Working with Third Party vendors who provide products and services to DealerOn customers

This position is open to US residents only.

The targeted salary for this position is $85,000.

The posted salary for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.

Perks and Benefits

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-Verify Participation and Right to Work ). A successful candidate must pass a background check as a condition of joining the team.