OEM Program Manager

Jobgether; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Remote work within the United States

Medical, dental, and vision insurance

Company-matched 401(k) plan

Flexible paid time off and sick leave

Six weeks of paid parental leave

Eight paid national holidays

Company-paid basic life insurance

Voluntary short-term and long-term/dis

Voluntary pet insurance

FSAs for healthcare and dependent care

Job summary

Jobgether is seeking an OEM Program Manager based in the United States to oversee strategic OEM partnerships and ensure programs meet objectives. You will translate partner needs into actionable improvements, coordinate with Marketing and Development, and manage communications to deliver high-quality service.

This remote management role focuses on growing recurring revenue and dealer retention while strengthening client relationships.

Qualifications

• Bachelor's degree is required.
• 10 years of experience in technology-related customer service or a comparable client-facing environment.
• Strong communication and relationship management skills.
• Proven leadership abilities and initiative-taking.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience selling and retaining SaaS revenue within major client accounts.

Responsibilities

• Manage relationships and day-to-day interactions with OEM program partners, keeping initiatives on schedule and aligned with their requirements.
• Ensure SLAs are met, maintain clear records of communications, and deliver high-quality customer service.
• Act as SME on company products, core systems, and platform functionality for OEM partners.
• Coordinate with Marketing, Development and other departments to identify bugs and feature requests.
• Communicate OEM program requirements and updates to relevant teams.
• Monitor partner communications and ensure timely responses to program-related emails.
• Identify gaps and suggest workflow improvements to increase efficiency and partner support.
• Identify opportunities to grow recurring revenue and improve dealer retention across OEM programs.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an OEM Program Manager based in the United States.

The OEM Program Manager will oversee strategic partnerships with Original Equipment Manufacturer (OEM) partners, ensuring programs run smoothly and consistently meet agreed objectives. Acting as the key link between external partners and internal Marketing and Development teams, this role translates partner needs into actionable improvements and solutions. You will manage communication, monitor service quality, and coordinate compliance initiatives while ensuring timely responses to partner requests. The position also focuses on strengthening client relationships, improving operational workflows, and identifying opportunities to increase recurring revenue and dealer retention. This is a remote management opportunity for an experienced technology customer service professional with strong commercial and relationship-building skills.

Accountabilities

• Manage relationships and day-to-day interactions with OEM program partners, keeping initiatives on schedule and aligned with their requirements
• Ensure teams consistently meet service level agreements (SLAs), maintain clear records of internal and external communications, and deliver high-quality customer service
• Serve as a subject matter expert on company products, core systems, and platform functionality, communicating the value of available services to OEM partners
• Act as the liaison between Marketing, Development, and other internal departments to identify bugs, product improvements, and feature requests required to meet program expectations
• Communicate OEM program requirements, compliance initiatives, and updates to relevant internal teams
• Monitor partner communications and ensure every program-related email receives a timely response from the appropriate department
• Identify service or communication gaps and ensure internal teams represent the organization professionally in all partner interactions
• Recommend workflow and process improvements that increase efficiency and strengthen partner support
• Identify and develop opportunities to grow recurring revenue and improve dealer retention across OEM programs

Requirements

• Bachelor's degree
• 10 years of experience in technology-related customer service or a comparable client-facing environment
• Hands-on experience using a proprietary content management system (CMS)
• Proven experience selling and retaining SaaS revenue within major client accounts
• Strong communication, relationship management, and leadership skills
• Ability to take initiative, solve problems independently, and follow through reliably
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to coordinate effectively across teams and manage multiple partner requirements
• Experience working with third-party vendors providing products or services to customers is preferred
• Must reside in the United States; the position is not open to applicants residing outside the country
• Successful completion of a background check is required as a condition of employment

Benefits

• Targeted annual salary of $85,000, with the final offer potentially adjusted based on relevant experience, training, certifications, internal equity, market conditions, and role responsibilities
• Remote work arrangement within the United States
• Medical, dental, and vision insurance
• Company-matched 401(k) plan
• Flexible paid time off and sick leave
• Six weeks of paid parental leave
• Eight paid national holidays
• Company-paid basic life insurance
• Optional supplemental life insurance
• Voluntary short-term and long-term disability insurance
• Voluntary pet insurance
• Optional healthcare and dependent care Flexible Spending Accounts (FSAs)