Remote Observability Solutions Architect – Presales

SHI; Helena (MT); A distancia; USD 180.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity commitment

Growth opportunities

Health & wellness benefits

Remote-friendly culture

Descripción de la vacante

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability.

The role blends presales engagements with internal practice development, delivering demos, POCs, and technical sessions that showcase observability across APM, infrastructure, cloud monitoring, log analytics, and user experience metrics. You will translate complex telemetry concepts into business value, design target-state architectures, and build collateral, while staying current on OpenTelemetry, eBPF

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
• Minimum 6 years of experience in observability, monitoring, site reliability engineering, systems engineering, application operations, or infrastructure architecture roles with hands-on design and implementation of monitoring and telemetry solutions.
• Demonstrated experience in presales, solutions architecture, or technical consulting within the observability, infrastructure, or application operations domain.
• One or more of the following certifications preferred but not required: observability/OpenTelemetry/Cloud certifications.

Responsabilidades

• Design and deliver product demonstrations, POCs, and technical presentations focused on full stack observability solutions (APM, infra/cloud monitoring, log analytics, digital experience monitoring, network monitoring).
• Lead technical discovery sessions to assess clients' observability maturity and current tooling sprawl.
• Translate complex observability concepts into business-relevant value propositions for technical and executive audiences.
• Design and present target-state observability architectures with instrumentation strategy, OpenTelemetry, and telemetry pipelines.
• Develop and maintain internal practice collateral and vendor evaluation frameworks.
• Conduct internal enablement sessions for engineering and sales teams on emerging observability technologies.

Conocimientos

Observability design

OpenTelemetry

AIOps

CI/CD

SRE experience

Python

Go

Terraform

Ansible

Presales experience

Educación

Bachelor's degree

Herramientas

Kubernetes

Terraform

Descripción del empleo

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability.

The role blends presales engagements with internal practice development, delivering demos, POCs, and technical sessions that showcase observability across APM, infrastructure, cloud monitoring, log analytics, and user experience metrics. You will translate complex telemetry concepts into business value, design target-state architectures, and build collateral, while staying current on OpenTelemetry, eBPF