Remote Northeast Field Service Tech - Water Purification

Veolia Water Technologies; Worcester (MA); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

401(k) with company match

Paid vacation and holidays

Tools, laptop, and mobile phone

Job summary

Veolia LabWater Solutions in the Northeast US seeks a Field Service Technician to install, service, and calibrate laboratory water purification systems across customer facilities and travel as needed.

You will diagnose mechanical and electrical issues, perform maintenance, train customers, and maintain strong relationships while working with Technical Support, Sales, and Customer Service.

Qualifications

• Associate's or Bachelor's degree in Engineering or related technical discipline.
• Minimum of two years field service experience installing, maintaining, and repairing technical equipment.
• Strong mechanical, electrical, and electronic troubleshooting skills.
• Excellent diagnostic and problem-solving abilities.
• Strong verbal and written communication skills with the ability to interact professionally with customers at all organizational levels.
• Outstanding organizational and time management skills with the ability to prioritize multiple service calls and administrative responsibilities.
• Ability to work independently.
• Valid driver's license with an acceptable driving record.
• Willingness to travel extensively throughout the assigned territory, including overnight travel when necessary.

Responsibilities

• Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications.
• Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance.
• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
• Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
• Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines.
• Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
• Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams.
• Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures.
• Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication.
• Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service.
• Maintain company-issued tools, test equipment, inventory, and vehicle in a clean, organized, and service-ready condition.
• Ensure compliance with all company, customer, and regulatory safety policies while working in laboratory, pharmaceutical, healthcare, industrial, and research environments.
• Participate in a rotating 24/7 on‑call support schedule.
• Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities.
• Maintain a high level of technical knowledge by participating in ongoing product training and professional development.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Diagnostics

Communication

Organization

Time management

Independent work

Driving

Travel

Education

Engineering or related technical degree

Tools

Google Workspace

Salesforce

Job description

Veolia LabWater Solutions in the Northeast US seeks a Field Service Technician to install, service, and calibrate laboratory water purification systems across customer facilities and travel as needed.

You will diagnose mechanical and electrical issues, perform maintenance, train customers, and maintain strong relationships while working with Technical Support, Sales, and Customer Service.