Field Service Tech – Lab Water Purification (Northeast)

Veolia Water Technologies; Hartford (CT); Remote; USD 48,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401(k) with match

Paid time off

Tools provided

Training & development

Career advancement

Collaborative environment

Job summary

Veolia LabWater Solutions is seeking a highly motivated Field Service Technician to join our North American Field Service team. This remote, travel-based role supports the Northeast Region, primarily covering Boston and CT, NY, RI, MA, NH, with occasional needs in surrounding states and nationwide.

You’ll install, maintain, troubleshoot, and calibrate laboratory water purification systems at customer sites, work independently, and collaborate with Technical Support, Sales, and Customer Service

Qualifications

• Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience.
• Minimum of two years of field service experience installing, maintaining, and repairing technical equipment.
• Strong mechanical, electrical, and electronic troubleshooting skills.
• Excellent diagnostic and problem-solving abilities.

Responsibilities

• Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications.
• Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance.
• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
• Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
• Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines.
• Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
• Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams.
• Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures.
• Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication.
• Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service.
• Maintain company-issued tools, test equipment, inventory, and vehicle in a clean, organized, and service-ready condition.
• Ensure compliance with all company, customer, and regulatory safety policies while working in laboratory, pharmaceutical, healthcare, industrial, and research environments.
• Participate in a rotating 24/7 on-call support schedule.
• Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities.
• Maintain a high level of technical knowledge by participating in ongoing product training and professional development.

Skills

Mechanical aptitude

Electrical troubleshooting

Customer interaction

Time management

Driver's license

Education

Engineering or technical degree

Tools

Google Workspace

Salesforce

Job description

Veolia LabWater Solutions is seeking a highly motivated Field Service Technician to join our North American Field Service team. This remote, travel-based role supports the Northeast Region, primarily covering Boston and CT, NY, RI, MA, NH, with occasional needs in surrounding states and nationwide.

You’ll install, maintain, troubleshoot, and calibrate laboratory water purification systems at customer sites, work independently, and collaborate with Technical Support, Sales, and Customer Service