Field Service Technician, Water Purification - Northeast

Veolia Environnement SA; Vermont; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package including health, 401

Company-provided tools, laptop, and手机

Ongoing training

Career advancement opportunities

Collaborative work environment

Job summary

Veolia LabWater Solutions in the United States is seeking a Field Service Technician to install, maintain, troubleshoot, repair, and calibrate laboratory water purification systems at customer facilities across the Northeast region, including Boston and surrounding states. You will work independently and with Technical Support, Sales, and Customer Service to ensure timely, high-quality service.

The ideal candidate has at least two years of field service experience, strong mechanical/electrical

Qualifications

• Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience.
• Minimum of two years of field service experience installing, maintaining, and repairing technical equipment.
• Strong mechanical, electrical, and electronic troubleshooting skills.
• Excellent diagnostic and problem-solving abilities.
• Strong verbal and written communication skills with the ability to interact professionally with customers at all organizational levels.

Responsibilities

• Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications.
• Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance.
• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
• Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
• Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines.
• Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
• Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams.
• Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures.
• Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication.
• Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service.

Skills

Field service experience

Mechanical/electrical aptitude

Troubleshooting skills

Customer service

Valid driver's license

Willingness to travel

Education

Engineering degree or technical discipline

Tools

Google Workspace

Salesforce

Job description

Veolia LabWater Solutions in the United States is seeking a Field Service Technician to install, maintain, troubleshoot, repair, and calibrate laboratory water purification systems at customer facilities across the Northeast region, including Boston and surrounding states. You will work independently and with Technical Support, Sales, and Customer Service to ensure timely, high-quality service.

The ideal candidate has at least two years of field service experience, strong mechanical/electrical