NOC Engineer: Backups, Alerts & Patch Remediation (Remote)

The ProActive Technology Group; Accident (MD); Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own backups, alerts, and patch remediation for a remote, part-time role. You'll monitor and fix backup jobs, Veeam environments, and vulnerability patches across client fleets, with ET business hours and an overnight rotation.

This position emphasizes proactive remediation, end-to-end ticket ownership, and reporting. You should have MSP/IT ops experience, familiarity with NinjaOne, ScreenConnect, and Halo tools, and strong communication

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage and basic networking.

Responsibilities

• Backups: triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
• RMM alert remediation: fix root causes to stop re-alerts and maintain AV/EDR health; resolve disk and service issues.
• Patching and vulnerabilities: remediate failed patches, apply updates, and verify findings clears weekly.
• General: own Halo tickets from alert to close, produce daily/weekly/monthly reports, manage credentials and runbooks.

Skills

MSP experience

RMM remediation

Veeam B&R

Windows patching

Documentation

Backups

Tools

NinjaOne

ScreenConnect

Veeam B&R

Hudu

Halo

Job description

The ProActive Technology Group is seeking a NOC Engineer to own backups, alerts, and patch remediation for a remote, part-time role. You'll monitor and fix backup jobs, Veeam environments, and vulnerability patches across client fleets, with ET business hours and an overnight rotation.

This position emphasizes proactive remediation, end-to-end ticket ownership, and reporting. You should have MSP/IT ops experience, familiarity with NinjaOne, ScreenConnect, and Halo tools, and strong communication