Remote NOC Analyst - 24/7 Incident & Network Monitoring

Placements24; Willows (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote work arrangement

Home office equipment stipend

Professional growth opportunities and 

Comprehensive health, dental, and vis​

Job summary

Placements24 is seeking a Remote NOC Analyst to monitor network performance and respond to incidents from a home office. You will work to keep services highly available, escalate issues, and document resolutions as part of a distributed team.

The role requires strong networking knowledge, experience in a NOC or IT support setting, and proficiency with ticketing and monitoring tools. A degree in IT or CS is preferred, with the flexibility for 24/7 shifts.

Qualifications

• Degree in IT, CS, or equivalent or demonstrated work experience.
• Experience in a Network Operations Center or similar IT support role.
• Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching.
• Familiar with monitoring tools like SolarWinds, PRTG, or Zabbix.
• Experience with incident management and ticketing systems (ServiceNow, Jira).
• Excellent analytical and communication skills; capable of remote collaboration.

Responsibilities

• Continuously monitor network performance and availability using sophisticated monitoring tools.
• Identify, diagnose, and escalate network incidents and outages according to procedures.
• Respond to alerts and alarms, performing initial troubleshooting to find root causes.
• Document incidents, actions taken, and resolutions in the ticketing system.
• Communicate with engineering and support during incident resolution.
• Maintain network documentation and runbooks.
• Identify trends to prevent future disruptions.
• Participate in shift rotations for 24/7 coverage.
• Help develop and refine NOC procedures and best practices.

Skills

NOC experience

Networking fundamentals

Incident management

Ticketing systems

Communication

Problem solving

Remote work capability

Time management

Education

Degree in Information Technology or Computer Science

Tools

SolarWinds

PRTG

Zabbix

Job description

Placements24 is seeking a Remote NOC Analyst to monitor network performance and respond to incidents from a home office. You will work to keep services highly available, escalate issues, and document resolutions as part of a distributed team.

The role requires strong networking knowledge, experience in a NOC or IT support setting, and proficiency with ticketing and monitoring tools. A degree in IT or CS is preferred, with the flexibility for 24/7 shifts.