Remote Network Operations Center (NOC) Analyst

Placements24; Willows (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote work arrangement

Home office equipment stipend

Professional growth opportunities and 

Comprehensive health, dental, and vis​

Job summary

Placements24 is seeking a Remote NOC Analyst to monitor network performance and respond to incidents from a home office. You will work to keep services highly available, escalate issues, and document resolutions as part of a distributed team.

The role requires strong networking knowledge, experience in a NOC or IT support setting, and proficiency with ticketing and monitoring tools. A degree in IT or CS is preferred, with the flexibility for 24/7 shifts.

Qualifications

• Degree in IT, CS, or equivalent or demonstrated work experience.
• Experience in a Network Operations Center or similar IT support role.
• Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching.
• Familiar with monitoring tools like SolarWinds, PRTG, or Zabbix.
• Experience with incident management and ticketing systems (ServiceNow, Jira).
• Excellent analytical and communication skills; capable of remote collaboration.

Responsibilities

• Continuously monitor network performance and availability using sophisticated monitoring tools.
• Identify, diagnose, and escalate network incidents and outages according to procedures.
• Respond to alerts and alarms, performing initial troubleshooting to find root causes.
• Document incidents, actions taken, and resolutions in the ticketing system.
• Communicate with engineering and support during incident resolution.
• Maintain network documentation and runbooks.
• Identify trends to prevent future disruptions.
• Participate in shift rotations for 24/7 coverage.
• Help develop and refine NOC procedures and best practices.

Skills

NOC experience

Networking fundamentals

Incident management

Ticketing systems

Communication

Problem solving

Remote work capability

Time management

Education

Degree in Information Technology or Computer Science

Tools

SolarWinds

PRTG

Zabbix

Job description

About the Role

Our client, a premier telecommunications provider, is seeking a dedicated and vigilant Remote Network Operations Center (NOC) Analyst. This is a fully remote position, allowing you to contribute to the stability and performance of our client's extensive network infrastructure from the comfort of your own home. You will be responsible for monitoring network activity, identifying potential issues, and responding to incidents to ensure minimal disruption to services. This role is critical for maintaining the high standards of uptime and performance that our client's customers expect. As a remote-first organization, we provide the necessary tools and support to ensure you can excel in this vital role, irrespective of your physical location. This is an excellent opportunity for proactive individuals passionate about network stability and incident management.

Key Responsibilities

• Continuously monitor network performance and availability using sophisticated monitoring tools.
• Identify, diagnose, and escalate network incidents and outages according to established procedures.
• Respond to alerts and alarms, performing initial troubleshooting to determine root causes.
• Document all incidents, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams, including engineering and customer support, during incident resolution.
• Maintain network documentation and operational runbooks.
• Proactively identify trends and potential issues to prevent future disruptions.
• Participate in shift rotations to provide 24/7 monitoring coverage.
• Assist in the development and refinement of NOC procedures and best practices.

Requirements

• A degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience working in a Network Operations Center (NOC) or similar IT support environment.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, and switching.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix).
• Experience with incident management and ticketing systems (e.g., ServiceNow, Jira).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, crucial for remote collaboration.
• Ability to work independently, manage time effectively, and remain focused in a remote setting.
• Flexibility to work various shifts as required for 24/7 coverage.
• Knowledge of cloud networking concepts is a plus.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering ultimate flexibility.
• Home office equipment stipend.
• Opportunities for professional growth and certifications in network management.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off.
• Access to a collaborative online work environment.