Remote NOC Technician – 24/7 Network Uptime

Stimulus Technologies; New York (NY); Remote; USD 48,000 - 75,000; Full time

Job summary

Stimulus Technologies – Broadband Division seeks a NOC Technician to monitor fixed wireless and fiber networks across multiple markets. The role emphasizes first-line troubleshooting, incident restoration, and 24/7 coverage with rotating shifts. Remote work with occasional travel is required.

You will work with network alarms, tickets, and runbooks, escalating as needed to engineering and Field Operations while maintaining clear documentation and customer impact awareness.

Qualifications

• 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.
• IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.
• Experience with network monitoring and ticketing systems.
• Clear written and verbal communication.
• Able to work rotating shifts, including nights, weekends and holidays.
• Must reside in Nevada, California, Oregon, Missouri, or New Mexico. Adjacent states may be considered for the right candidate.

Responsibilities

• Monitor network alarms and performance across wireless, fiber, and core networks.
• Open, update and close tickets with complete documentation of findings and actions.
• Troubleshoot and restore service remotely before dispatching Field Operations.
• Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.
• Identify outages and notify the NOC Manager and Customer Experience of customer impact.
• Provide status updates during incidents until service is restored.
• Support planned maintenance with pre- and post-change checks.
• Verify that newly installed and acquired network equipment is being monitored.
• Follow NOC runbooks and recommend improvements.
• Participate in the on-call rotation.

Skills

NOC experience

IP networking fundamentals

Network monitoring

Ticketing/documentation

Clear communication

Rotating shifts

Tools

Tarana

Cambium

Ubiquiti

Calix

NOC360

Zabbix

MikroTik

Juniper CLI

CompTIA Network+

CCNA

Job description

Stimulus Technologies – Broadband Division seeks a NOC Technician to monitor fixed wireless and fiber networks across multiple markets. The role emphasizes first-line troubleshooting, incident restoration, and 24/7 coverage with rotating shifts. Remote work with occasional travel is required.

You will work with network alarms, tickets, and runbooks, escalating as needed to engineering and Field Operations while maintaining clear documentation and customer impact awareness.