Network Operations Technician - 24/7 NOC Specialist

Kelly Services; Seattle (WA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Kelly Services is seeking a capable NOC professional for on-site work in the United States. The role focuses on monitoring, incident handling, and customer support across a 24x7 environment.

You will diagnose issues, manage tickets, and coordinate with multiple teams to ensure timely, reliable service delivery. The ideal candidate has a 2-year degree or technical training, strong troubleshooting skills, and experience in NOC or field service.

Qualifications

• Experience in NOC, call center, or field service environments.
• Proven troubleshooting and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation and communication skills.
• Familiarity with telecom terms and protocols is a plus.

Responsibilities

• Monitor networks and systems continuously to identify issues.
• Provide leadership and coordinate with teams to resolve incidents.
• Handle customer service requests via email and phone with professionalism.
• Analyze alarms and escalate problems based on impact and urgency.
• Diagnose network alerts and document incidents thoroughly.
• Record and assign tickets, ensuring timely updates and communication.
• Coordinate with departments to meet service objectives and attend shifts.

Skills

NOC operations

Customer service

Troubleshooting

Team collaboration

Shift coverage

Networking basics

ITIL

Major Incident support

Alarm monitoring

Education

2-year degree or technical training

Tools

Alarm monitoring systems

LAN/WAN networks

Job description

Kelly Services is seeking a capable NOC professional for on-site work in the United States. The role focuses on monitoring, incident handling, and customer support across a 24x7 environment.

You will diagnose issues, manage tickets, and coordinate with multiple teams to ensure timely, reliable service delivery. The ideal candidate has a 2-year degree or technical training, strong troubleshooting skills, and experience in NOC or field service.