NOC Analyst

Pomeroy; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

The NOC Analyst position at Pomeroy in Las Vegas, NV, provides front-line incident management and 1st/2nd level troubleshooting for multi-platform infrastructure in a 24x7 environment.

You will monitor alerts, diagnose issues, coordinate with internal teams and vendors, and ensure SLA compliance. Requires 2+ years in a NOC, SolarWinds experience, and networking device troubleshooting; temporary, shift-based role.

Qualifications

• 2+ years of experience in a NOC environment or similar.
• Experience with SolarWinds
• Hands-on configuring and troubleshooting networking devices (router, switches, firewalls, multiplexer)
• Knowledge of OSI or TCP/IP model and common networking technologies (802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, SNMP)
• Ability to gather data, diagnose server/voice/network alerts and issues
• Awareness of current technologies, tools, applications, and vendors; understanding of information architecture frameworks
• Certifications in infrastructure solutions or equivalent knowledge is a plus
• Ability to prioritize multiple tasks; availability for 24x7x365 shifts

Responsibilities

• Proactively monitor IT infrastructure and respond rapidly to alerts.
• Diagnose and mitigate incidents, coordinating with internal/external teams and vendors.
• Track and elevate incidents in a ticketing system.
• Serve as liaison between IT groups and the technology resource center.
• Collaborate with support staff and carriers to resolve hardware/software issues within SLAs.
• Prioritize actions on concurrent events from alerts, monitoring, or external partners.
• Coordinate planned outages and maintenance with providers within Incident Management.
• Provide limited after-hours support for Service Desk rollover calls.

Skills

Network troubleshooting

Incident handling

Multi-Platform IT

Tools

SolarWinds

Job description

TheNOC Analystprovides computer operations incident and problem resolution in a multi-platform, Corporate 24X7 NOC environment by performing front-line event management, 1st and 2nd level troubleshooting and diagnosis for all information technology business critical infrastructure, applications, servers, peripherals, telecommunications.

Responsibilities:

• Proactively monitor IT infrastructure and assure rapid and superior response to alerts.
• Apply troubleshooting and technical skills to help diagnose and mitigate, as well as coordinate with company workgroups, internal and external technical service providers, and business partners to resolve incidents.
• Work within a ticketing system to track, maintain, and elevate incidents and requests.
• Act as the technical liaison support between other information technology groups and the technology resource center.
• Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits to come to a timely resolution to incidents within Service Level Agreements (SLAs).
• Responsible for prioritizing actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners.
• Coordinate planned outages and maintenance work with internal and external technical service providers as it would integrate with the Incident Management process.
• Provide limited after-hours support for Service Desk rollover calls according to shift.

Qualifications:

• 2+ years of experience in a NOC environment or similar.
• Experience working with SolarWinds
• Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
• A solid understanding of the OSI or TCP/IP model A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Basic level analysis and design skills involving the ability to gather data on systems issues, ability to diagnose server, voice or network alerts, events or issues
• Basic knowledge of current technologies, tools, applications, and vendors along with understanding of common information architecture frameworks
• Professional technical certifications in infrastructure solutions or ability demonstrate equivalent knowledge is a plus
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

#LI-DNI

Position Type

Temporary

Location

Las Vegas, NV

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