Remote NICE CXone Platform Engineer (SC Eligible)

Stealth IT Consulting; United States; Remote; GBP 92,000 - 129,000; Full time

Job summary

Stealth IT Consulting is seeking a NICE CXone Platform Engineer for a major public sector organisation. This remote role allows occasional travel, is initially 6 months with extension potential, and requires SC eligibility.

You will configure, manage and support a NICE CXone contact centre platform—routing, users, digital channels, identity and environments—to keep it secure, stable and production-ready. Responsibilities include configuring ACD, skills, queues and routing; managing users, teams,

Qualifications

• Minimum 5 years in CCaaS or SaaS platform engineering (or equivalent).
• Hands-on NICE CXone configuration and implementation.
• Experience with SSO, identity federation and RBAC.
• Monitoring, logging and performance analysis capabilities.
• Knowledge of SIP, VoIP, and contact-centre telephony.
• Experience with REST APIs and enterprise integrations.

Responsibilities

• Configure ACD, skills, queues and routing.
• Manage users, teams, roles, permissions, SSO and RBAC.
• Configure Digital Experience channels and campaigns.
• Manage environments, configuration and controlled releases.
• Monitor, troubleshoot and analyse platform performance.
• Support testing, deployments, rollback and handover.

Skills

CCaaS experience

CXone config

SSO & RBAC

Monitoring & logging

VoIP / telephony

REST APIs

Tools

NICE CXone

Job description

Stealth IT Consulting is seeking a NICE CXone Platform Engineer for a major public sector organisation. This remote role allows occasional travel, is initially 6 months with extension potential, and requires SC eligibility.

You will configure, manage and support a NICE CXone contact centre platform—routing, users, digital channels, identity and environments—to keep it secure, stable and production-ready. Responsibilities include configuring ACD, skills, queues and routing; managing users, teams,