NICE Cxone Platform Engineer

Stealth IT Consulting; United States; Remote; GBP 92,000 - 129,000; Full time

Job summary

Stealth IT Consulting is seeking a NICE CXone Platform Engineer for a major public sector organisation. This remote role allows occasional travel, is initially 6 months with extension potential, and requires SC eligibility.

You will configure, manage and support a NICE CXone contact centre platform—routing, users, digital channels, identity and environments—to keep it secure, stable and production-ready. Responsibilities include configuring ACD, skills, queues and routing; managing users, teams,

Qualifications

• Minimum 5 years in CCaaS or SaaS platform engineering (or equivalent).
• Hands-on NICE CXone configuration and implementation.
• Experience with SSO, identity federation and RBAC.
• Monitoring, logging and performance analysis capabilities.
• Knowledge of SIP, VoIP, and contact-centre telephony.
• Experience with REST APIs and enterprise integrations.

Responsibilities

• Configure ACD, skills, queues and routing.
• Manage users, teams, roles, permissions, SSO and RBAC.
• Configure Digital Experience channels and campaigns.
• Manage environments, configuration and controlled releases.
• Monitor, troubleshoot and analyse platform performance.
• Support testing, deployments, rollback and handover.

Skills

CCaaS experience

CXone config

SSO & RBAC

Monitoring & logging

VoIP / telephony

REST APIs

Tools

NICE CXone

Job description

NICE CXone Platform Engineer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Platform Engineer to configure, manage and support a NICE CXone contact centre platform - routing, users, digital channels, identity and environments - keeping it secure, stable and production-ready.

Key responsibilities:

• Configure ACD, skills, queues and routing
• Manage users, teams, roles, permissions, SSO and RBAC
• Configure Digital Experience channels and campaigns
• Manage environments, configuration and controlled releases
• Monitor, troubleshoot and analyse platform performance
• Support testing, deployments, rollback and operational handover

Essential skills and experience:

• 5+ years in CCaaS, contact-centre technology or SaaS platform engineering
• Strong, recent hands-on NICE CXone configuration and implementation
• SSO, identity federation and RBAC
• Monitoring, logging and performance analysis
• Good understanding of SIP, VoIP and contact-centre telephony
• REST APIs, enterprise integrations, security and change control

Desirable:

• NICE CXone certification
• Public sector or regulated environment experience