Remote NICE CXone Tech Lead — CCaaS & Integrations

Stealth IT Consulting

USA

Remote

GBP 120.000 - 166.000

Vollzeit

vor 45 Stunden

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Zusammenfassung

Stealth IT Consulting is seeking a NICE CXone Technical Lead for a major public sector programme. You will technically lead a multidisciplinary engineering team delivering a complex NICE CXone implementation, setting engineering standards, reviewing work and ensuring secure, resilient and supportable solutions.

You will oversee CXone routing, Studio/IVR, digital experiences, REST APIs and integrations; manage environment and release processes; support go-live and handover.

Qualifikationen

8+ years in CCaaS or contact-centre technology.
Significant recent hands-on NICE CXone implementation.
Experience leading engineering teams on complex CCaaS programmes.
CXone ACD/routing, Studio/IVR and Digital Experience.
REST APIs, enterprise integrations, SSO and RBAC.
WFM/WEM, quality management, reporting and monitoring.

Aufgaben

Technically lead CXone engineers across routing, Studio, digital and integrations.
Set reusable engineering patterns, standards and quality gates.
Review code, scripts, configuration and technical implementations.
Oversee environment and release management.
Troubleshoot complex issues across integrated systems and customer journeys.
Support go-live, operational readiness and handover.

Kenntnisse

CCaaS experience

NICE CXone

Team leadership

CXone routing

Studio/IVR

Digital experience

REST APIs

Enterprise integrations

SSO

RBAC

WFM/WEM

Quality management

Reporting

Monitoring

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