NICE Cxone Integration Developer

Stealth IT Consulting; United States; Remote; GBP 111,000 - 148,000; Full time

Job summary

Stealth IT Consulting is seeking a skilled NICE CXone Integration Developer to build and support secure integrations between NICE CXone and enterprise systems, including CRM and case management, with Studio REST integrations and screen pops.

The role requires hands-on NICE CXone integration experience, REST APIs, OAuth 2.0, and CI/CD practices. It is remote with occasional travel and entails a 6-month initial term with potential extension and SC clearance eligibility.

Qualifications

• 4+ years in integration, application or software development.
• Strong, recent hands-on NICE CXone integration experience.
• REST APIs, web services, JSON and XML.
• OAuth 2.0, OpenID Connect and token management.
• CRM and case-management integration.
• Source control, CI/CD and deployment practices.

Responsibilities

• Develop integrations using NICE CXone APIs and integration services.
• Build CXone Studio REST integrations, customer-data retrieval and screen pops.
• Integrate CXone with CRM and case-management platforms.
• Handle API errors, timeouts, retries and failure scenarios.
• Test, validate and debug APIs, with automated testing and monitoring.
• Document integrations and support releases through CI/CD.

Skills

NICE CXone integration

REST APIs

OAuth 2.0/OpenID Connect

CRM integration

CI/CD

6+ years experience

Job description

NICE CXone Integration Developer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Integration Developer to build and support secure, resilient integrations between NICE CXone and enterprise systems - CRM, case management and customer data - including Studio REST integrations and screen pops.

Key responsibilities:

• Develop integrations using NICE CXone APIs and integration services
• Build CXone Studio REST integrations, customer-data retrieval and screen pops
• Integrate CXone with CRM and case-management platforms
• Handle API errors, timeouts, retries and failure scenarios
• Test, validate and debug APIs, with automated testing and monitoring
• Document integrations and support releases through CI/CD

Essential skills and experience:

• 4+ years in integration, application or software development
• Strong, recent hands-on NICE CXone integration experience
• REST APIs, web services, JSON and XML
• OAuth 2.0, OpenID Connect and token management
• CRM and case-management integration
• Source control, CI/CD and deployment practices

Desirable:

• NICE CXone certification
• Public sector or regulated environment experience