Remote NICE CXone Voice & Connectivity Engineer — SIP/SBC

Stealth IT Consulting

United States

Remote

GBP 92,000 - 148,000

Full time

45 hours ago

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Job summary

Stealth IT Consulting is seeking a NICE CXone Voice & Connectivity Engineer to design and implement resilient voice connectivity for a public sector contact centre. You will handle SIP trunking, SBCs, and secure interconnects, tackling complex voice-quality and connectivity issues.

The role is remote with occasional travel, initial 6 months with extension potential. Must be SC eligible and able to work across CCaaS environments to maintain highly available voice services.

Qualifications

6+ years in enterprise voice, contact-centre telephony or network engineering
Hands-on CCaaS voice connectivity, ideally with NICE CXone
SIP call flows, VoIP, SIP trunking and SBCs
SDP and codec negotiation, TLS, SRTP and certificates
TCP/IP, DNS, NAT and Firewall troubleshooting
SIP and network diagnostic tools
NICE CXone certification (Desirable)
Carrier migration experience in large organisations (Desirable)

Responsibilities

Implement CCaaS voice connectivity, SIP trunking and carrier interconnects
Configure SBCs, voice routing and secure signalling (TLS/SRTP)
Design resilient, highly available voice services
Support carrier and number-routing migrations
Diagnose voice-quality and connectivity issues
Produce network and telephony documentation

Skills

CCaaS connectivity

SIP trunking

NICE CXone

VoIP / SIP

SBC configuration

TLS/SRTP

TCP/IP / DNS

Voice quality

Job description

The role is remote with occasional travel, initial 6 months with extension potential. Must be SC eligible and able to work across CCaaS environments to maintain highly available voice services.

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