NICE Cxone Voice & Connectivity Engineer

Stealth IT Consulting; United States; Remote; GBP 92,000 - 148,000; Full time

Job summary

Stealth IT Consulting is seeking a NICE CXone Voice & Connectivity Engineer to design and implement resilient voice connectivity for a public sector contact centre. You will handle SIP trunking, SBCs, and secure interconnects, tackling complex voice-quality and connectivity issues.

The role is remote with occasional travel, initial 6 months with extension potential. Must be SC eligible and able to work across CCaaS environments to maintain highly available voice services.

Qualifications

• 6+ years in enterprise voice, contact-centre telephony or network engineering
• Hands-on CCaaS voice connectivity, ideally with NICE CXone
• SIP call flows, VoIP, SIP trunking and SBCs
• SDP and codec negotiation, TLS, SRTP and certificates
• TCP/IP, DNS, NAT and Firewall troubleshooting
• SIP and network diagnostic tools
• NICE CXone certification (Desirable)
• Carrier migration experience in large organisations (Desirable)

Responsibilities

• Implement CCaaS voice connectivity, SIP trunking and carrier interconnects
• Configure SBCs, voice routing and secure signalling (TLS/SRTP)
• Design resilient, highly available voice services
• Support carrier and number-routing migrations
• Diagnose voice-quality and connectivity issues
• Produce network and telephony documentation

Skills

CCaaS connectivity

SIP trunking

NICE CXone

VoIP / SIP

SBC configuration

TLS/SRTP

TCP/IP / DNS

Voice quality

Job description

NICE CXone Voice & Connectivity Engineer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Voice & Connectivity Engineer to design and implement resilient voice connectivity for a NICE CXone contact centre - SIP trunking, SBCs and carrier interconnects - and resolve complex voice-quality and connectivity issues.

Key responsibilities

• Implement CCaaS voice connectivity, SIP trunking and carrier interconnects
• Configure SBCs, voice routing and secure signalling (TLS/SRTP)
• Design resilient, highly available voice services
• Support carrier and number-routing migrations
• Diagnose voice-quality and connectivity issues
• Produce network and telephony documentation

Essential skills and experience

• 6+ years in enterprise voice, contact-centre telephony or network engineering
• Hands-on CCaaS voice connectivity, ideally with NICE CXone
• SIP call flows, VoIP, SIP trunking and SBCs
• SDP and codec negotiation, TLS, SRTP and certificates
• TCP/IP, DNS, NAT and Firewall troubleshooting
• SIP and network diagnostic tools

Desirable

• NICE CXone certification
• Carrier migration experience in large organisations